Windows 7 - RIP

As you surely can imagine recently I have quite often gotten the question  

What should I get if I buy a new computer?

Here is verbatim the reply that I sent to all such requests if the question came via email:

Thanks for asking.

It may be best to look for a new computer during special sales events.

For computers I recommend to look at Newegg.com or Amazon.com. Both definitely have a MUCH larger selection than any brick-and-mortar store can possibly offer.

Any new computer IMHO should go through my Set-Up job to be safe and protected on the Internet and to be free of unwanted, unneeded and sometimes outright malicious programs.

Here are some of the IMHO important technical details to currently look for:

• 8GB or more of RAM (main memory)
  
  
• Windows 10 Professional or Windows 10 Home
  (Pro is in some technical settings more flexible than Home)
  
• Buy only a computer(s) with a SSD! SSDs are MUCH faster than HDDs!
  Storage capacity of the SSD is okay if it is about three to four times of the amount of space currently used on your C: drive or larger.
  
  Classic HDDs are in many cheap offers but it's clearly an outdated technology.

Currently I have the best experiences with computers from Dell and/or HP. And here are two warnings on what NOT to do:

• If you are looking at new machines do NOT buy any additional warranties or similar!
  
• Do NOT buy Microsoft Office!
  MS sells you a subscription with yearly payments; good for MS but bad for you!

Feel free to contact me directly with any questions you may have.

Early End to Windows 7/8?

According to this Neowin article Microsoft is telling manufacturers to stop producing computers with Windows 7 and/or Windows 8 much earlier than usually.

Another heavy handed Microsoft tactic. Draw your own conclusions.

Ink Jet Printers

Original quote:

A significant number of Canon-printer owners had print-head failures soon after the one-year warranty expired. There seemed to be a pattern, which prompted a class-action lawsuit. Though Canon denied any wrongdoing, they agreed to pay $930,000. Each class member will receive $50 in cash or $75 for a Canon store voucher. Canon also agreed to extend the warranty period by nine months for those who have print-head issues.
To see the particular models involved, and to get listed as a lawsuit class member, go to the settlement information site before Nov. 24.

For years now I have said that ink jet printers seem to be a scam to sell massively overpriced ink. In the long run you generally are way better off with a faster laser printer.

Other than that I have no comment.

Lenovo? NEVER AGAIN!

For years I have recommended not to buy Dell computers because way back when Dell had been caught with dishonest business practices. After years of staunch resistance I have relented for reasons of price/performance. Recently I had to recommend some Dell laptops from the Microsoft Store.

Well, something nasty has happened - again.

I stumbled over an article detailing the most recent failures by Lenovo. Bummer!

Their laptops for quite some time had been on the forefront of machines I recommended.

No more recommending Lenovo computers, at least for the foreseeable future.

Will these companies never learn that they will get caught, hopefully always?

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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Upgrade to Windows 10?

Any time between June and September Microsoft will release Windows 10 ("this summer" is all we know).

Microsoft has officially said that users of Windows 7 and of Windows 8 and 8.1 will for one year be able to upgrade for free to Windows 10. There is a little bit of a disclaimer though: The footnote says "for the lifetime of the device".

Upgrade "for free"? That sounds (almost) too good to be true. Around Microsoft I have learned to be very cautious. Trying to find more information about this I found two very different interpretations:

1. As long as it happens within one year after Win 10's official release you can upgrade to Win 10 for free "for the lifetime of the device".
   
   What if your well maintained Win 7 computer still runs great in January 2020 and you want to keep it running? Will you then have to pay for Windows 10? If yes how much? Upgrade or new license fee?
    
2. As long as it happens within one year after Win 10's official release you can upgrade to Win 10 for free. After the first "free" year Microsoft will switch to a subscription model and you need to pay a monthly or yearly license fee to be allowed to use Windows 10.
   
   This would amount to a huge money grab. With your current system you have paid for the license to use the operating system; with Windows 7 until Jan. 2020, with Windows 8 until Jan. 2023. Microsoft wants to give you one year for free and then they will start to charge?
   
   Let's say you upgrade from Win 7 to Win 10; 2016 would be free but you would have to pay an additional license fee for three years (2017, 2018and 2019). For upgrades from Win 8 it would be six more years!

For my customers "the device" certainly is their computer. There is no better definition so I assume that "lifetime" is the time for which Microsoft supports the operating system of the computer. Win 7 support ends in January 2020, Win 8 support ends in January 2023.

The details of what really will happen are unknown. Currently my advice is

Do not upgrade right away, wait until the fog has cleared and we have answers to the questions above.

In another article in the near future I will outline the main "improvements" that will come with Windows 10.

Update 5-15-2015: My concerns about an eventual money grab were unfounded. Something up to now unimaginable has happened, you can read about it here.

As usual I welcome suggestions and comments right here in the blog.

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Why Me?

Recently I got asked by a prospect one too many times why he or his friends should prefer my computer services over some other person or big company. Thank you Larry P. for the question. Here is my answer:

I sell only my experience, my know-how and my time.

I sell NO material goods nor any software.

I do not get any kickbacks from any manufacturer, wholesaler or dealer.

I have worked professionally as a programer and administrator

     with computers since July 1^st 1964

     with Microsoft software on CP/M computers since 1977

     with PCs since February 1982

     with Microsoft Windows since version 3.1 in 1992

Since 2001 I have specialized in loss-less virus removal on small networks and home computers and protecting these machines from the dangers of the internet.

I do not charge sales tax.

I have NO contractual ties to any product, manufacturer or wholesaler.

I recommend and install only freely available and functionally proven programs.

No added “hidden” cost for the home user.
Even a proven alternative to Microsoft Office^® is officially available free of charge.

I have absolutely no hidden financial interest or other commercial bias.I receive absolutely no kickbacks of any kind, no matter where and what the customer buys.

Generally:

I prefer real-life usability and experience over personal opinions and commercial “tests”.

I abhor industry shenanigans and trickery and warn my customers.

I can explain technically complex concepts in layman's terms.

I do not mince words but rather say it as I see it.

 As usual I welcome suggestions and comments right here in the blog.

How To Buy A New Computer

Microsoft will drop the very last vestiges of support for Windows XP on April 8th, 2014. These computers have to be replaced by then!

I found an interesting article written by Microsoft's Director for Trustworthy Computing. You could read that rather tedious article or just settle for this quote:

As for the security mitigations that Windows XP Service Pack 3 has, they were state of the art when they were developed many years ago. But we can see from data published in the Microsoft Security Intelligence Report that the security mitigations built into Windows XP are no longer sufficient to blunt many of the modern day attacks we currently see. The data we have on malware infection rates for Windows operating systems indicates that the infection rate for Windows XP is significantly higher than those for modern day operating systems like Windows 7 and Windows 8.

To me that says loud and clear: Abandon Windows XP as fast as you possibly can!

Although Windows Vista was released seven years after XP I find many Vista machines from the early days of Vista that are mis-configured, mostly with way too little RAM (main memory) and technical limitations that would not allow to expand RAM beyond 2GB. I strongly recommend to upgrade these machines as well.

What new computer should I buy?

One of the first questions I often get asked is “Mac or PC?”. My reply is always the same: A MAC is almost always three to four times as expensive as a technically comparable PC. Plus you buy yourself into a very well maintained “gated community”. Any additional software for example will be more expensive and in the MAC world you find a much, much more limited selection of good free programs.

Those of my customers that switch to a MAC usually have compelling individual requirements and reasons. They accept the steep learning curve and the higher cost.

And opposite to common perception MACs do know viruses and are just as susceptible to browser based attacks and hijacks as PCs are.

There may be a difference in quality of the components; for my customers that is rarely an issue. I hardly ever recommend a rock bottom priced computer and decent average quality is available at very reasonable prices.

Where to buy the new computer?

I hesitate to write it down but many, many of my customers admit freely that they are not enough tech-savvy to go to a computer store; I recommend to simply avoid the risk of being sold much more than is really needed.

I offer to assist in selecting a suitable computer at a reasonable price. Buy it on-line at one of the larger, dependable and trustworthy dealers. Sometimes we find deals that seem to good t be true.

All-In-One, Desktop or Laptop? 

The one big difference that I always point my customers to is the text size on the screen. The nature of the beast dictates that things on a laptop screen are smaller than on a decent monitor. For people “up there” in age and/or with eye issues (like your's truly) this should be the major factor in that decision.

If on the other side you travel a lot or if you live for several month “down south” then a laptop may be the better solution because of the easier transportation.

All computers are built with mass production techniques. It is always a remote possibility to get a “lemon”, that one piece out of thousands that causes trouble.

All-In-One

This kind of computer has really “come of age” lately. A few weeks ago I bought a new computer for my wife, an All-In-One with a gorgeous 23 inch screen, 1TB disk drive, a fast 3Ghz dual core processor, built-in wireless and webcam. Needless to mention that she loves it.

The biggest advantage from the housewife's viewpoint is that there is only one cable going into the back of the machine!

Desktop with monitor, keyboard and mouse

If you already have a nice flat screen monitor and prefer a desktop computer, by all means just get another one. Very reasonably equipped standard computers cost between $300 and $500.

Beware of some sales rep talking you into a system with a touch screen. Do you know how heavy the hand gets when you stretch your arm out for only two minutes?

Touch screens are okay on tablets and phones; I don't see their usefulness in a classic computer environment; as usual, your views may differ.

Touch screen monitors are (so far at least) clearly more expensive than conventional flat screen monitors. It is a new technology that has had no time to mature yet.

As far as brands go: My reservations towards Dell and HP are well known; I just can not recommend to buy from companies that have deliberately lied to their customers (Dell) or still install at best questionable software.(HP, Sony and Samsung for example).

During the last two or three years I have recommended many Gateway desktop computers. Gateway (the brand!) is owned by Acer.

Laptop

Screen size is always measured in the diagonal! I recommend at least a 15.6” screen; laptops with 17” screens are clearly heavier than their 15.6” cousins.

The only brand I recommend is Lenovo. Their laptop computers are designed in the tradition of IBM laptops from long gone times. They are mostly just a tad better than the competition.

How much Memory?

Memory, main memory or RAM denotes the computer's internal work space. The more main memory the computer has the more programs can work at the same time.

For normal household usage 4GB of main memory (RAM) in a Windows 7 or 8 machine has proven to be enough, no matter was the sales rep at the store told you.

If you use any CAD/CAM software or Adobe Photoshop or if you edit videos then you want 6 or 8GB of RAM or even more. Most heavy duty users know that and buy accordingly.

What processor?

My typical home use customer will not experience lots of differences between an AMD and an Intel processor (CPU). If you actually really do create your own family movies you want an Intel i7 or i5 as fast as your budget allows. For everybody else the speed of the processor is more important than who made it.

Dual core processors are the standard now. Here a warning: When the store clerk sings the praises of an AMD quad core CPU he/she dupes you. AMD quad core means that you get two CPUs and two graphics processors in one chip. Marketing at it's best...

Laptops have thermal limitations; there just is not enough space in a laptop to create sufficient air flow to cool a fast CPU. Laptops in a reasonable price range tend to top off at 2.5 Ghz.

Desktop and all-in-one computers usually do not have the stringent air flow limitations of laptops Thar is why I recommend the faster CPU within reasonable limits and budget constraints.

In my experience a desktop with an Intel i3 3.4 Ghz CPU is faster than the same computer with a more expensive i5 with only 2.3 Ghz.

I see cheap desktop computers with 1.4 Ghz CPUs being offered. In every day usage you may only occasionally experience some sluggishness. But when Microsoft gives us a big update Tuesday the 1.4 Ghz computer may easily need 45 minutes to finish the updates versus five to eight minutes for the 3.4 Ghz machine. 

What about hard drive size?

The hard drive, the internal disk drive with moving platters supplies the storage space where the operating system, all programs and all data files are stored.

Modern computers offer typically from 320GB to 1 TB of storage space which definitely is enough for household usage. Only if you or your teenager download full length movies you can fill up these large drives.

Windows 8 or Windows 7?

You can try to find a Windows 7 computer but it will be $100 to $150 more expensive than the technically same machine with Windows 8.

If you buy Windows 8 you will likely want me to adjust a few settings to run the computer in desktop mode, just as you have been used to since 1995. I would love to help you “taming” Windows 8.

Do you have your software ready?

If you are replacing an older Windows XP system you may have an old version of Microsoft Office that originally came with computer. These licenses are tied to the machine they came on, they “die” with the computer.

Even if you still have the installation disks for MS Office XP or MS Office 2003 I strongly recommend NOT to install them on new systems. They are by now as hard to keep secure as Windows XP has become hard to keep safe..

One of the main reasons for new software versions is security against attacks by viruses and so on.

Remember: It is NOT possible to safely transfer programs directly from an old to a new computer, even if there is software claiming to do just that. Programs have to be installed on the new machine and that is only possible if you have your install disks and eventually required license or product keys at hand.

If you only want to create or edit Microsoft Word or Excel files I recommend Libre Office, a very good product developed out of the original Open Office.

If you use any other "old" software you have to check with it's manufacturer that it is suited to run on a computer with Windows 7 or Windows 8 Desktop Mode.

Where to Buy?

Naturally you can go to any store that sells computers. Just keep in mind that their prices need to pay for the brick and mortar buildings and the sales people there.

Most brick and mortar stores do not service a computer you buy from them, they usually send it to the manufacturer for repairs; then they charge you what the manufacturer billed them plus a margin for their efforts.

All too often the sales “representatives” are nothing more than high school or college students that “know about computers”.

TIPS!

• If you have wireless in your house, get a computer with wireless already installed in both laptop (standard) and your desktop where it is not yet standard, but worth getting!
• Buy an extended warranty only if you buy a a business computer; your business needs to be running and usually can't afford longer computer down time. Some of these extra warranties come with guaranteed same day or next day assistance.
• For obvious reasons I recommend NOT to buy from a rental center!
• Stay within your budget; temptations are plentiful!

Set it up

Certainly you can set up a new computer yourself.

With Windows 8 Microsoft has elevated “arm twisting” to a whole new level, IMHO at least! You definitely should NOT ever use a so called Microsoft account! Read this for more background information.

If you feel more comfortable to have the computer set up by a professional correctly and with added safety features then please read this article about my Set Up job, I would be glad to help.

As usual I welcome suggestions and comments right here in the blog.

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Gunk Software

This time around it was not a customer but a friend from my trap shooting club who asked a question that I want to answer here. Thank you Steve. He sent me the following text:

My new Toshiba laptop seems loaded with a bunch of Toshiba software.  It seems to want to [do] things its own way. 

If I try to use Internet Explorer as my default browser instead of Toshiba-Google Chrome, my email at SBC-Yahoo does not always seem to work well... the cursor won't respond normally and always the Toshiba browser loads anyway. 

I suspect I might have to uninstall everything that says "Toshiba." 

What are your thoughts on this?

Good that you asked before uninstalling everything from Toshiba.

In my usual complicated manner I will probably tell you more than you wanted to know but I'll do it anyway.

All the following is valid for every brand name computer marketed to consumers, no matter what manufacturer we are talking about!

Sony, Samsung, Toshiba and lately ASUS are in my experience and opinion the very worst of companies as far as dubious or questionable pre-installed software is concerned. Sometimes it takes almost criminal investigative skill to find out what the software really does that they install on their computers.

Some of these programs your computer really needs to function correctly. Other programs have questionable purposes at best and still others are outright gunk. This mix is different from manufacturer to manufacturer and within manufacturers different from model to model or series to series.

The lowdown is that you as a "normal" human being will not be able to correctly discern what is safe to remove and what needs to stay. I have personally witnessed even experienced professionals failing at that and I am VERY careful and conservative when I do that.

In your case I assume hat you can at least uninstall the existing Google Chrome version. I don't want to say more because it could be just the wrong advice in your computer's case.

Besides that I strongly recommend, no urge my customers NOT to use Internet Explorer. Use Firefox instead, but please only the original version and not Yahoo's crippled version.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance. 

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Windows 7 - And Not Word 2007?

As so often again it is a customer's question that started this article; thank you Joan L.

Background: The lady recently bought a new computer with Windows 7 as the operating system. She had asked me to do the set-up-job that I highly recommend for every new brand-name computer. The set-up-job is described here.

She sent me the following question:

I was expecting to have Word 2007.   ???    Is it available "somewhere" and I have not found it?

Why where you "expecting" Word 2007? There is absolutely no connection between the numbering systems in Microsoft software. The Windows operating system has had historically names like

• Windows 95. 98 ( and NT and 2000 for professional use)
• Windows ME, XP and Vista and
• Windows 7 (since 2009)
  
• Windows 8 (per end of October 2012)

Microsoft's office software of which Word is only a part was historically named

• MS Office 97, 2000, 2003 and then
• MS Office XP
• MS Office 2007 and 2010
  

You can see that in both product groups (Windows operating system and MS Office) Microsoft wildly jumps between names, years and numbers.

Again, there is NO correlation between Windows and MS Office.

I believe you said - as most of my customers do - that you did not want to pay another $100 or more to Microsoft because the free office suite LibreOffice enables you to create, modify and open the common MS Office file types .doc, .xls and .pps (for Word, Excel and Powerpoint files respectively). That is why I installed LibreOffice on your computer as part of above mentioned set-up-job.

The main and most obvious difference between MS Office and LibreOffice is that the latter still adheres to the time proven menu paradigm while Microsoft as of Office 2007 has switched to the new ribbon interface. 

I am an old menu user and personally have huge problems doing simple things in the ribbon interface. It is so bad that I installed a function that gives me back menus in MS Word and MS Excel. But that is besides your question, I apologize.

Not in my email response to the lady but worth mentioning in this context is that the Windows operating system and MS Office are licensed independently of each other. With the purchase of a Windows computer you buy a license to use the operating system. If you want to use MS Office you have to buy an additional license.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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No Dell Or HP/Compaq Please - If You Ask Me

In the shortest way I can come up with here the reasons why I currently recommend to stay away from Dell and HP/Compaq computers.

At the time of writing about 5 or 6 months ago Hewlett Packard (HP) announced publicly that they want to sell their complete PC computer business. The price tag was quoted as US $ 11.2 Billion.

Not only their back then CEO lost his job over this publicity blunder, no, 6 or 8 weeks later, after a new CEO got hired, HP declared "No, we changed our mind, we want to keep our PC computer business".

In November/December 2004 IBM announced that they were selling their PC computer business to an until then almost unknown company in China named Lenovo. I remember very well the confusion that ensued. It took years until all was sorted out and we slowly learned to trust the new brand Lenovo.

I would accept a personal wager that HP is still talking about selling their PC business, but now behind closed doors. With the IBM/Lenovo story in mind I can not recommend to buy from HP, a manufacturer that may not be around anymore in maybe less than one year.


Dell is a slightly different story. Please read this article on my blog and follow the link I have there to the New York Times article about a class action lawsuit against Dell. After reading this you will understand why in good conscience I can not recommend to buy a computer from Dell, a company with a proven history of lying to their customers and of shirting well-grounded warranty claims as company policy.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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I Do Not Sell Any Hardware

All too often I receive emails from customers with a stement similar to the following:

 "I just purchased an XYZ computer from you....".

To keep the record straight I have to correct such a statement because it gives the incorrect impression that I sold the computer which is not the case.

I advised you to buy this computer and you bought it in your own name and with your credit card from ..... (fill in your store name).

Because your computer was according to your own words not working at all or possibly virus infected or too slow we physically may have used my computer for the purchasing process.

I have to insist on this clarification for reasons buried deeply in the tax codes of the United States and of the State of Wisconsin and the implications it would have for me if I would actually sell any hardware.

I do not sell computers or any (other) hardware.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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Buying Computers at Best Buy

Many customers of mine ask me for advice what computer to buy. Often I have to send them to a Best Buy store simply because BB sometimes has rock bottom priced offers that can't be beat anywhere. 

Best Buy has perfected several techniques of power selling. As every big company does they see to their own bottom line first and customers are an unavoidable means to that end.

 

Here is some advice derived from my own years of experience at Best Buy stores and from stories customers told me. The following is not said to blackmail Best Buy, it is an attempt to help you to protect yourself. 

Their sales people are excellently trained to push additional "stuff" on you that you don't need. 

They use FUD to confuse you, especially when they realize that you don't know much about computers and/or are insecure.

Go there well prepared, best with a printout of the first page of the description of the computer from their own web site. Say "I want to buy THIS computer and nothing else, absolutely nothing else!".

  

Do NOT accept any additional "offers".

• You do NOT need any of the anti virus or security programs they offer.
• You do NOT need a worthless extended warranty.
• You do NOT want ANY extras.
• Be stubborn, buy the computer ONLY.
• If the sales person gets too obnoxious ask them what part of NO they don't understand.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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Windows 7 - Everything Else Is FREE

I read a two part article series on the WindowsSecrets blog written buy Woody Leonhard. If you follow my blog you have read about WindowsSecrets before. I like the skinny of these two articles so much that I "stole" their text from the second part of the article to post it here, with some textual changes and additions to enhance the readability and understanding by non-geeks, IMHO at least.
Most if not all of the software that stores will try to sell you when you buy a new computer does not need to cost any additional money. But since stores and dealers live from selling you something they will try - and sometimes really hard. The most often applied method to up-sell an unsuspecting not-too-PC-literate customer is good old FUD, Fear, Uncertainty, Doubt. The sales guys in some stores can scare the daylights out of you just to get you to buy some additional software.
The kicker is that if you steadfastly refuse these software add-ons they sometimes even will throw it in the bag anyway "because it's free"; stuff they five minutes ago wanted to charge you for! If my customers got any antivirus program in this manner I always tell them to give it as a gift to their best enemy.
If you buy a new PC with Windows7 Home Premium pre-installed then there is hardly anything else you need to pay money for besides your fast Internet connection.
Let me go into a few more details for the most commonly offered add-on packages. This first part is from the WindowsSecrets blog with some textual additions.

Antivirus: Microsoft Security Essentials is free and works for the average PC-user just as good as commercial products and often even better.
It runs totally unobtrusive in the background and it's work load balancing is so good that even on weaker older computers you hardly ever will recognize that it is running.
Even while it is scanning your machine you can still work with your computer; I don't know any other antivirus program that does that in such a graceful way.
And if it has to "talk" to you it speaks in clear, simple English; you don't need a college degree to understand what it's telling you.
Backup programs: Windows 7 backup isn't particularly neat or fancy, but it covers the bases automatically and (almost always) works well.
I strongly recommend to invest a little bit of time to learn the ins and outs; it's all right there in the Windows 7 Help and Support displays.
And I strongly recommend to buy an external disk drive to keep the backups outside of the computer. A backup on the C: drive is no backup at all, at best it's a fig leaf.
Defragmenters: Windows 7 defragments your drives automatically (once a week by default), and you don't need to lift a finger or spend a penny. But you can set it to your liking, like have it defragment daily at a certain time - or only manually started. The latter then very soon gets forgotten anyway.
Disk Partitioning: Windows 7 does all you'll need!
No, Windows 7 doesn't have a full-fledged disk-partition manager. But it does everything with partitions that most people need (if you need it at all!) -- and it gets the job done without messing up your hard drive. Which is more than I can say for some third-party disk-partition managers.
Where is Windows 7's partition manager you ask? In an administrator account, click Start and in the Search box type "Administrative Tools", without the quotes naturally. In the resulting window double-click Computer Management. In the left panel, under Storage, click Disk Management.
You will see all your disk drives and the partitions on the disk drives.
Again, I strongly recommend to invest a little bit of time to learn the ins and outs; it's all right there in the Windows 7 Help and Support displays.
Registry Cleaners: Some do more harm than good.
I have never seen a real-world example of a Windows 7 machine that improved in any perceivable way after running a registry cleaner. Registry cleaners and Defragmenters may have been useful for Windows XP (before SP 2) and certainly were a good thing for Windows 98 and ME as long as these programs worked correctly - what sometimes they did not. With Windows 7 I think they're useless, if not worse than useless.
In my experience, working with hundreds of Windows 7 machines, I have never found a single Registry cleaner that caused any perceivable change in performance.  The Registry is an enormous database, and all this cleaning really doesn't amount to much. It is like sweeping out one parking space in a parking lot the size of Texas.
Even Microsoft has abandoned its Registry cleaners. E.g. Windows Live OneCare (precursor to Microsoft Security Essentials) once included an online scanner and Registry cleaner.
(Disclaimer: I can not confirm this claim but usually Woody Leonhard is a dependable source of such information.)
Windows 7's Firewall works only one way, that is inbound.
Like its predecessors, the Windows 7 firewall only keeps outside threats from getting in — it is an inbound firewall. Outbound firewalls alert you when an unauthorized program attempts to send data out of your computer. At least that's the theory. In practice, many outbound firewalls bother you mercilessly with inscrutable warnings saying that obscure processes are trying to send out data.
If you simply click through and let the program phone home, you're defeating the purpose of the outbound firewall. On the other hand, if you take the time to track down every single outbound event warning, you might spend half your life chasing firewall snipes.
Some people think an inbound-only firewall is woefully inadequate. I think it's good enough for almost everybody. It certainly is big time good enough for the computers in my household.

It's surprising how much old advice isn't valid any more!

So much for the part that was inspired by and partly copied from WindowsSecrets. Let me add a few categories that are not part of MS Windows.
Office software: Almost all new brand name computers I have seen over the last 6 or 7 years came with some Microsoft Office package pre-installed.
When you just start to use these programs they will work for 30 or even 60 days. After that point in time you will have to buy a license from Microsoft or your favorite computer store. Depending on the version of MS Office the sales clerk talks you into that is anything between $100 and $300. Ka-ching says the cash register and sales guys in the store smile.
You don't need to pay for this! There are at least three packages with office programs around that will not cost you a single penny! They can read and write files in the commonly used Microsoft formats, at least for texts, spreadsheets and presentations.
Currently I favor LibreOffice; it covers 99% to 100% of what the average home user ever uses or needs; only in very "tricky" formatted text or spreadsheet files you will find some features that maybe are not 100% compatible; in this case the Help forum mostly has a workaround.
A category by itself: Google Earth just because it is such a great toy. Whether you want to check out a new vacation location before you book or just see the Kremlin or Tiananmen Square from the birds eye view, it is worth trying it. Even on average decent basic computers like I recommend to my customers it works very well; the speed of the Internet connection is much more important.
Photo Management and Editing: For the average home user Google's program Picasa IMHO is unbeatable. just watch it finding and removing the red rabbit eyes from the photos of your loved ones. And that for FREE! You can build albums with it, publish photos to the internet so the family members on the other side of the planet can see them and, and, and…
Web browser: If you are my customer or listen to me on WTKM then you know that I strongly favor Mozilla's Firefox web browser. Although quality and security wise Google's Chrome browser is a very serious contender as well.
Email Client: If you are my customer or listen to me on WTKM then you know that I strongly favor Mozilla's Thunderbird email client. I don't even know whether there is another alternative still around.
Should you require any other software and don't know where to begin to look for it, I will gladly help. For much if not most of what you may want to do on your computer there likely is a free solution available.
As usual I welcome comments and suggestions right here in the blog. Thank you in advance.
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Dell Publicly Uncovered – Finally

Please read this NY Times article about a lawsuit against Dell.

Finally I have at least some independent third party support when the next customer wants to buy a Dell computer and has a hard time concealing his doubts about my competence when I advise against it.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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Ordering from Dell

Ordering from Dell via their web site takes a few tricks if you want to save some $.

AND, Dell changes their web site often, The following is only a snapshot of what it looked like May/June 2008. Just look around.

• Go to Dell.com.
• Hover the mouse over the kind of computer you want; a menu pops up.
• Click on Small & Medium Business.
• On the next page find and click the tab Dell Deals.
• Select the kind of system you want. (email or call me for advice).
• 2GB memory
• 120 GB hard drive
• 24x CD-RW and DVD-ROM combo drive
• UN-check Free Microsoft Live Business
• UN-check Dell Network Assistant
• UN-check Dell Computer Tune-Up

Generally, watch out for pre-selected options. Mostly you neither need nor want what they want to sell or there is "hidden" follow-up cost involved. Before you order please call me, there is some info I can not give here or in writing.

Recently (May 2008) I ended up with $454 total for a very well equipped XP notebook and today with $524 for a well equipped XP desktop including a 20" LCD screen!

Prices vary almost daily though.

Dell will just add tax, 3-5 day s/h is generally free.

Feel free to post any comment you may have.

Thank you in advance.

Buying at Tigerdirect.com

I direct quite a few of my customers who need to buy a new computer to TigerDirect.com. This company not only most of the time has a good selection of new and manufacturer refurbished computers with rock-bottom pricing, they also have very competitive prices for hardware like displays and printers.

Because Tigerdirect sells computer hardware at rock-bottom prices they need to make a buck someplace else. My personal experience shows that one practically never gets a mail-in-rebate from Tigerdirect. Manufacturer rebates are another story though.

Tigerdirect sometimes adds so-called "free" stuff to Internet orders and on the phone they try hard to sell additional stuff. Beware!

Here a few basic rules:

1. If your computer is clean of viruses you can order on the Internet; otherwise order by phone (800-800-8300 24/7).

2. NEVER order anything with a Tigerdirect mail-in-rebate unless you are okay with the full price.

3. On the phone do NOT get involved in polite conversations; they all too often get used to put additional stuff on the order.

4. Order by item number and let the sales rep read back to you what actual thing the number resolves to on her/his screen. Compare that against your information and resolve discrepancies immediately.

5. Make it abundantly clear that you don't want ANY extras or add-ons, just what you ordered, nothing else or additional, not even so called "free" stuff. Let the sales rep confirm or repeat that she/he understood that.

6. If you order on the Internet check your shopping cart. Remove any additional items that may show up in the shopping cart.

Please understand that I do not sell hardware (computers or accessories) or software. I do not get ANY kickbacks or other “favors” of any kind, no matter what and where you buy. My interest is in you getting a good deal on a reasonable computer and me getting the (required) initial cleanup, update and setup jobs.

For all potential warranty issues you have to deal with the respective manufacturer. Keep your documents in a safe place but accessible AND KEEP ALL of the original packaging materials at least for one year!

Feel free to post any comment you may have.

Thank you in advance.