Wednesday, November 30, 2011

Slow Computer? Boot Your bleeping Security Suite!

In the last three days I had three customers who were complaining about their slow computers. Customer number one had an older but fairly well equipped Windows XP machine with paid AVG, number two a Vista computer with Kaspersky Security Suite (paid) and number three was running Windows Vista Basic on a computer with limited main memory and Trend Micro Security Suite (paid).

In all three cases the machines were between four and six years old, that is just on the border where I begin to evaluate the worth of investing money into an aging computer versus buying a new computer.

In all three cases the customers choose to have me try removing the installed "security suites" and replace them with Microsoft Security Essentials before they made their choice between fix old or buy new.

Number one was a no brainer; original words of the customer: "Wow; that box NEVER before worked that fast!". He still is using Windows XP and he is a happy camper.

Number two was trickier because his machine had over time caught about 340 pieces of malicious software, among others two very nasty Rootkit viruses, a couple of Trojan horse programs and it was missing half a ton of updates. The clean up and updating took some time, I removed Kaspersky and installed Microsoft Security Essentials and guess what, the customer said he'd happily pay me, give the computer to his daughter in college and asked me to advise him what to replace his computer with!

Number three is so happy they gave me an excellent tip in the form of home made dill pickles, yummy! Thank you Fred and Judy! They will keep using their computer until they can afford a new one. And I got an additional job from them, thanks for that too.

Why do I tell these stories? Because that's the reality out in the field of home computing, not what I witnessed last (Black) Friday in a local Best Buy store where almost every customer who talked to the Best Buy sales people about a computer got pestered to buy one of  Kaspersky's security suites.

All these by now massively complex programs in my opinion are not worth the money compared to Microsoft Security Essentials.

MSE "speaks" only understandable English,
MSE is absolutely unobtrusive,
MSE does not slow down your computer,
MSE does not block your computer while it is scanning,
MSE updates in the background when the computer is otherwise idle and on top of all
MSE is free, free as in no money!

Sounds like a no brainer to me.

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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Joe thiel said...

enjoyed your blog,many good comments,the only thing I do have a prob. with is MSE every time i accept the updates my computer can't find its way to restart and my recovery disc come to the fore.
By the way lost a good friend a while back. "Helmut Heinze"a transplant from Germany.
I do not do facebook or any such things. but would enjoy updates on your blog.I'm a lifetime subscriber to what is now Window secrets.Nee Langalist

Eike Heinze said...


Thanks for your comment. I am saddened to hear of your problems with MSE. I venture to guess that there is an underlying problem causing what you describe. In virtually ALL customer installations and on our computers at home MSE works like a charm.

By the way, you really should NEVER, ever put your email address in full beauty into anything publicly visible; indirectly you create more spam for yourself! I apologize for missing to edit the comment before I approved it for publishing.

But since this is a named comment I assume you can edit your email address out...