Monday, September 6, 2010

Email Passwords – BIG Annoyance

One of the most annoying questions I get all too often is something like:

I installed the new version of xyz (any email program here) and the program asks me for an email password. Can you help?

NO, I do not know your email password! I should not know it, it is your password! And actually I do not want to know your email password! 

The other annoying statement in this context is:

“I never had to type a password for my email; I don’t have one and never had one!?”

In my admittedly limited knowledge EVERY email account worldwide has a password. If you don’t know the password it is comparable to not knowing your home address or your birthday!

If I have set up your email account (the account, not the email program!) you may be lucky if you find a file name similar to “_Email Settings.txt” in your Documents folder; look there. 

If you use Thunderbird as your email program you may be lucky if you look in Tools, Options, Passwords, Saved Passwords, Show Passwords. This is for Thunderbird version 3.*!

Oh, and the part with “and never had one” is plainly wrong. Again, in my admittedly limited knowledge EVERY email account worldwide has a password.

This whole issue demonstrates excellently how much we have come to rely on our artificial memories, the computers. You definitely have typed your email password at least once and then set the email program to remember it. So you never got asked again and you forgot that you even have an email password. 

I am truly sorry, but I can’t help if you “forgot” your email password.

If you are seriously stuck you will have to call your ISP and ask for an email password reset. Write this new password down, precisely, including upper- and lower case! If you have trouble getting that into your email program I am glad to help. We can do that remotely!

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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Sunday, September 5, 2010

Resetting a High-Speed Internet Connection

If you have DSL or cable service your computer may loose it’s Internet connection. You get "server not found" messages or the like.

You may have one or two of these three types of connecting equipment:

  1. A Modem; it converts the high speed signal from either the phone line or the TV cable into something a computer can understand.
    The modem has one cable that connects either to your computer or to a router.
  2. A Router typically has one input from a modem, four output connectors for computers or network printers and eventually a wireless antenna.
  3. A Gateway is a combination of a modem and a router in one physical box.

These three boxes usually have a small “Reset” button on the back. Do NOT push the reset button! If you do it anyway the unit will forget the connection specific settings that have been stored in there and the parameters have to be set again. Do you know how to do that? If yes please feel free! 

Here are the first and most important steps to do before you call your Internet Service Provider (ISP). They would have you do the exact same things anyway.

Please do the following in exactly this sequence:

  1. Turn everything OFF.
    That means to shut down (turn off!) all computers and
    shut down (turn off) the router and modem or gateway by removing the power cables from the modem and the router or gateway.
  2. Then wait one minute; this is important!
  3. Turn the modem (or gateway) back on (re-connect the power cable).
  4. Then wait one minute; this is important!
  5. If you have a router turn it back on (re-connect the power cable).
  6. Then wait one minute; this is important!
  7. Turn your computer(s) back on.
The connection should be working now.

If it’s not working more detailed hands-on troubleshooting is required. Please call your ISP’s technical support before you call me. When you talk to tech support do NOT allow them to install their mostly crappy and expensive “security” software. If I did set up your computer it is protected!

As usual I welcome comments and suggestions right here in the blog. Thank you in advance.

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